• Finance And Business 21.01.2019 Comments Off on Complete Ready Customer Service Scripts PDF Ebd8e6aa7

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    by Michael C. Ramundo : Complete Book of Ready-To-Use Customer Service Scripts

    ISBN : #0133998827 | Date : 1997-08

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  • Finance And Business 21.01.2019 Comments Off on Customers Com Profitable Business Strategy Internet PDF 964865c86

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    by Patricia B. Seybold : Customers.com: How to Create a Profitable Business Strategy for the Internet and Beyond

    ISBN : #0812930371 | Date : 1998-11-15

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    PDF-b3e8a | Patricia Seybold is one of the few people with the credentials and experience to write the one book on electronic commerce everyone in business must read. Seybold has advised major companies not only on the technical requirements for a successful electronic commerce strategy, but also on the management, marketing, sales, and customer support systems necessary to create an infra-structure that seam… Customers.com: How to Create a Profitable Business Strategy for the Internet and Beyond


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  • Finance And Business 19.01.2019 Comments Off on Positively Outrageous Service Delight Customers PDF 2096723d3

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    Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life PDF




    by T. Scott Gross : Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life

    ISBN : #1510708170 | Date : 2016-08-02

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    PDF-0c367 | In today’s tough economy, cutting prices and providing good service aren’t enough. To be truly successful, innovative businesspeople must learn the art of Positively Outrageous Service (POS)—doing the unexpected unexpectedly and giving the customer more than he or she could hope for. POS put customer service guru T. Scott Gross on the map in the early 1990s. In this revised third edition, he … Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life


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  • Finance And Business 18.01.2019 Comments Off on Green Business Process Management Sustainable PDF 69b8ae6c0

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    Green Business Process Management: Towards the Sustainable Enterprise (Progress in Is) PDF




    : Green Business Process Management: Towards the Sustainable Enterprise (Progress in Is)

    ISBN : #3642274870 | Date : 2012-04-18

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    PDF-8aebd | ​ Green Business Process Management – Towards the Sustainable Enterprise” consolidates the global state-of-the-art knowledge about how business processes can be managed and improved in light of sustainability objectives. Business organizations, a dominant part of our society, have always been a major contributor to the degradation of our natural environment, through the resource consumption, … Green Business Process Management: Towards the Sustainable Enterprise (Progress in Is)


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  • Finance And Business 16.01.2019 Comments Off on Water Cooler Talk Hydration Experience PDF Fe33a5c84

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    Water Cooler Talk: Hydration for a WOW Customer Experience PDF




    by Carmen Schwab : Water Cooler Talk: Hydration for a WOW Customer Experience

    ISBN : #1491857420 | Date : 2014-03-07

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    PDF-472c3 | Water Cooler “Talk” Hydration for a WOW Customer Experience provides easy to use concepts and tools to create WOW and memorable customer experiences, internal and external, and turn water cooler conversations into a source of never ending testimonials! As it relates to the customer experience, people are far more inclined to communicate a bad experience, even the most loyal of customers as found i… Water Cooler Talk: Hydration for a WOW Customer Experience


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  • Finance And Business 15.01.2019 Comments Off on Summary Discipline Review Analysis Senges PDF C4da12d6b

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    Summary: The Fifth Discipline: Review and Analysis of Senge’s Book PDF




    by Businessnews Publishing : Summary: The Fifth Discipline: Review and Analysis of Senge’s Book

    ISBN : #2511046245 | Date : 2016-09-16

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    PDF-809bf | The must-read summary of Peter Senge’s book: “The Fifth Discipline: The Art & Practice of the Learning Organization”.This complete summary of the ideas from Peter Senge’s book “The Fifth Discipline” shows how important it is to learn faster than the competition. In his book, the author explains how you can get rid of obstacles that stop your company from learning and create a learning organisa… Summary: The Fifth Discipline: Review and Analysis of Senge’s Book


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  • Finance And Business 14.01.2019 Comments Off on Managing Workplace Bullying Identify Behaviour PDF 8a028076c

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    Managing Workplace Bullying: How to Identify, Respond to and Manage Bullying Behaviour in the Workplace PDF




    by A. Oade : Managing Workplace Bullying: How to Identify, Respond to and Manage Bullying Behaviour in the Workplace

    ISBN : #0230228089 | Date : 2009-11-30

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  • Finance And Business 12.01.2019 Comments Off on Strategic Partnering Pocketbook Tony Lendrum PDF Ed1646c41

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    by Tony Lendrum : The Strategic Partnering Pocketbook

    ISBN : #0074714031 | Date : 2004-05-20

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    PDF-7bfac | Following the successful Strategic Partnering Handbook, this is a concise introduction to the culture, strategy, processes, and people needed to make sustainable business relationships. The Strategic Partnering Pocketbook is the practitioner’s guide to developing these long-term, strategic, interdependent, and transparent relationships. It looks at the culture, strategies, structure, processes, an… The Strategic Partnering Pocketbook


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  • Finance And Business 12.01.2019 Comments Off on Biotechnology Organizations Action 20 Knowledge PDF 983bf3430

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    Biotechnology Organizations in Action, Volume 20: Turning Knowledge into Business (Progress in Biotechnology) PDF




    by J. Norus : Biotechnology Organizations in Action, Volume 20: Turning Knowledge into Business (Progress in Biotechnology)

    ISBN : #0444510354 | Date : 2002-03-20

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    PDF-0baa9 | This volume analyzes the dynamics and interactive processes among the players (individuals, institutions, and organizations/firms) that have constituted and legitimized the development of the biotechnology industries. The unit of analysis is small entrepreneurial firms developing biotechnological products and processes. What types of strategies are small entrepreneurs pursuing in order to create m… Biotechnology Organizations in Action, Volume 20: Turning Knowledge into Business (Progress in Biotechnology)


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  • Finance And Business 08.01.2019 Comments Off on Humanizing Web Innovation Technology Globalization PDF 536430dd8

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    Humanizing the Web: Change and Social Innovation (Technology, Work and Globalization) PDF




    by H. Oinas-Kukkonen : Humanizing the Web: Change and Social Innovation (Technology, Work and Globalization)

    ISBN : #113730569X | Date : 2013-02-06

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    PDF-34ddc | Offers a vivid description of the ongoing transformation of the web into something that is widely recognized and that will have an enormous impact on how people work and live their lives in the future. Presents concepts that will help readers understand why the web evolved as it did, what is going on right now, and what will happen next…. Humanizing the Web: Change and Social Innovation (Technology, Work and Globalization)


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  • Finance And Business 08.01.2019 Comments Off on Progress Materials Handling Logistics V PDF 7731e908a

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    Progress in Materials Handling and Logistics (v. 1) PDF




    by John A. White : Progress in Materials Handling and Logistics (v. 1)

    ISBN : #3540518363 | Date : 1989-12-15

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    PDF-2861a | Material handling and logistics have become especially important to industrialists because of the competitive advantage that results from using the right methods to provide the right amount of the right material at the right place, at the right time, in the right condition, in the right sequence, in the right orientation, and at the right cost. But, what are the right methods? The emergence of sop… Progress in Materials Handling and Logistics (v. 1)


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  • Finance And Business 07.01.2019 Comments Off on Hard Money Evaluating Information Communications PDF E63c1ea0c

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    Hard Money – Soft Outcomes: Evaluating and Managing the IT Investment (UNICOM – Information & Communications Technology) PDF




    : Hard Money – Soft Outcomes: Evaluating and Managing the IT Investment (UNICOM – Information & Communications Technology)

    ISBN : #1872474233 | Date : 1998-02-24

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    PDF-2845a | This work is about evaluating the risks and rewards of organizational investments in information technology. The focus of the book is on a tension that this evaluation brings: the tension between the hard, quantitative discourse of formal evaluations, and the much softer issues which have their roots in organizations as human creations. The hard quantitative results of an evaluation are only one i… Hard Money – Soft Outcomes: Evaluating and Managing the IT Investment (UNICOM – Information & Communications Technology)


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  • Finance And Business 04.01.2019 Comments Off on Customer Communications CIM Companions PDF 5e6c8b560

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    Customer Communications (CIM Companions) PDF




    by The CIM : Customer Communications (CIM Companions)

    ISBN : #0902130978 | Date : 2002-07-29

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    PDF-bbc07 | … Customer Communications (CIM Companions)


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    by The CIM : CIM Study Text: Marketing Communications Strategy

    ISBN : #0751740489 | Date : 1996-06

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  • Finance And Business 30.12.2018 Comments Off on Scienza Dei Servizi Metodologie Applicazioni PDF B16a59822

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    : Scienza dei servizi: Un percorso tra metodologie e applicazioni (Italian Edition)

    ISBN : #8847013631 | Date : 2009-10-30

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